RETURNS & REFUNDS
At Zapp E-cigs we will do our utmost to resolve any issues you are having with your purchase. Please contact us and we will discuss your options. All electronic cigarette components have a limited life span and will eventually need to be replaced.
All products bar E-Liquids can be returned to us within 28 days of purchase providing the item is still in original and unused condition. Atomizers and Cartomizers have a dead on arrival warranty.
E-Liquids cannot be returned under any circumstances, if we have sent out the wrong order we will send out a replacement immediately once we receive confirmation that the wrong item has been returned . All 18650 batteries have a 28 warranty that covers electrical faults, please note E-Cigs batteries can be fragile and we will not cover physical damage or wear and tear. If the battery is DOA or faulty within 28 days email us or contact us.
We offer 3 month warranty on defective E-cigs. This warranty will cover the main body only and not chargers and batteries, the warranty for these devices will not cover physical damage or wear and tear. All chargers and batteries will have a 28 day warranty. If returning product in store, please allow us 24 hours to look over the item.
All products are thoroughly checked and tested before they are dispatched to our customers. However, we also know there is a small chance that a product could arrive dead or faulty, if this is the case please inform us immediately to arrange an exchange.
Returns are to be paid by the customer. We do not cover any postage or courier for returns. If product is found to be faulty, we will refund these costs. If you have any questions please contact us at the support tab on the right hand side of the website. If you wish to return an item, please email us providing the following information.
- Order number
- Name
- Address
- Reason for return